Managed IT Services

At Sukra Infotek, your trusted partner in managed IT Services, we understand that technology is the backbone of every successful business, and we are committed to providing seamless, efficient, and reliable IT solutions that empower your organization to thrive in the digital age. With a team of highly skilled and certified IT professionals, we offer a comprehensive suite of managed services designed to handle all your technology needs, so you can focus on what matters most – driving your business forward. Whether it’s managing your IT infrastructure, safeguarding your data, or providing responsive technical support, our tailored solutions are here to optimize your operations and elevate your productivity. Join us on this transformative IT journey, and let’s pave the way to a future of innovation and success together.

Scope of Our Services

IT Infrastructure Assessment

Analysis of customer IT infrastructure state with a focus on scalability, operational efficiency, and security.
Design and Implementation of an IT infrastructure optimization roadmap and tactical solutions to identified problems.
IT infrastructure cost optimization.

IT Infrastructure Monitoring

Configuration of tools for infrastructure monitoring and alerting
Reporting on the availability, uptime and response time of every infrastructure node.
Troubleshooting to maintain the infrastructure productivity.
Managed Network Operations Center (NOC).

IT Infrastructure Administration

User administration, regular software configuration and updates.
Management of servers, network, cloud and on-premises data centers, and cloud services.
Virtual desktop administration.
Vulnerability assessment.
Regular compliance review (HIPAA, GDPR, PCI DSS, FDA, etc.) and reporting.

IT Helpdesk

L1 help desk – resolution of user issues.
L2 help desk – resolution of technical issues that don’t require code changes.
L3 help desk – resolution of technical issues at the code level.

Cloud Management

AWS, Azure and multi-cloud infrastructure management.
Deployment of cloud infrastructures.
Applications and data migration to the cloud.
Cloud monitoring and optimization.

Managed Application Services

Application monitoring with a focus on critical metrics, like application availability and response time.
Application troubleshooting.
Application modernization (including application re-engineering, re-architecting, redesign).
Application evolution with continuous delivery of new features and design experiments.

Managed DevOps

Deployment of CI / CD pipeline.
Implementation of a containerization strategy.
Implementation of test automation.
Design of an automated monitoring solution.

Managed Security

Security audits.
Vulnerability assessment.
Penetration testing.
Compliance program planning / assessment.

How We Make Our Association Comfortable and Risk Free

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Comprehensive Assessment

Start by performing a detailed analysis of the client's current IT infrastructure, requirements, and business objectives. It is essential to comprehend their needs in order to customise the offerings.

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Customized Solutions

Create specialised service bundles that fit the client's needs and spending limit. Avoid a one-size-fits-all strategy and concentrate on providing customised solutions.

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Proactive Monitoring & Maintenance

Utilise effective network monitoring techniques and technologies to find problems before they get worse. Regularly maintain hardware, apply software updates, and address vulnerabilities to prevent downtime and security breaches.

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24/7 Helpdesk Support

Provide a dedicated help desk with skilled IT professionals available 24/7 to assist users with any technical issues promptly.

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Security First

Prioritize cybersecurity with the latest tools and technologies. This includes firewalls, antivirus, encryption, and user training to protect against cyber threats.

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Disaster Recovery & Business Continuity

To guarantee a speedy recovery in the event of data loss or system failures, create thorough disaster recovery plans and backup techniques.

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Regular Reporting & Review

Provide periodic reports on the performance of IT systems, security, and service levels. Conduct periodic reviews with clients to discuss areas of improvement and future technology demands.

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Scalability & Flexibility

Always prepared to scale IT services up or down based on the evolution of client's needs. Flexibility is crucial to incroporate business growth or changes.

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Focus on Training & User Education

Offer training sessions and educational resources to improve the client's employees' IT skills and enhance their understanding of cybersecurity best practices.

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Constant Innovation

Keep updated with the latest technologies and continually explore innovative solutions to offer cutting-edge services.

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Strong Communication & Transparency

Encourage open and transparent communication with clients. Regularly communicate updates, changes, and progress to nurture trust and a mutually strong working relationship.

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Compliance & Regulations

Stay up-to-date about relevant industry regulations and ensure that the client's IT infrastructure is compliant with necessary standards.